Second brain systems
A company knowledge base your team and your models can both query, kept to the same standard as the rest of your stack.
- One source for products, policies, and the exceptions everyone remembers differently
- Structured so a person can read it and a model can retrieve from it
- Ownership and review built in, so it does not rot after a quarter
- Connected to the tools your team already opens
- A way to tell what is current and what is out of date
Why it matters
Every company already has a knowledge base. It is spread across inboxes, chat threads, and the heads of three people who have been there longest.
The work is consolidating that into something both a new hire and a model can query without getting a different answer each time.