Business automation
We map the process end to end, then delete the steps a person should not be doing.
- The process mapped as it runs today, including the parts nobody documented
- The steps that need judgement kept with a person
- The rest automated, with a review queue for anything uncertain
- Failures that surface to you rather than disappearing quietly
- A measurement of what changed, taken before and after
Why it matters
Automation goes wrong when it is pointed at a bad process. Copying a broken workflow faster produces broken results faster.
The mapping comes first, the deletion second, and the automation last, on whatever survives.
Further reading
- What not to automate with AI: a checklist for small firms, from a studio that builds automations
- AI agents vs workflows: why most business agents should be plain automations
- How much does an AI agent cost to build and run? What sets the price
- Outgrown your spreadsheets? Seven signs it's time to replace them with software