Internal software
Replaces four spreadsheets, a shared inbox, and the one person who remembers how it works. Finished to the same standard as anything a customer sees.
- The current process mapped before anything is built
- One system in place of the spreadsheets, the inbox, and the tribal knowledge
- Built for the people who use it all day, on the devices they actually use
- An audit trail, so a question about last month has an answer
- Handover documentation your team can act on
Why it matters
Internal tools get treated as second class, which is why they are usually the worst software in a company. The people using them are your own, all day, and every minute they lose to a workaround is paid for twice.
These are held to the same finish as customer facing work, because the cost of a bad internal tool is quieter but larger.